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"I want to share my pleasure over the great service I received from Footwear etc’s customer service representative, Rachael. In March, shortly after the beginning of the shelter in place, I ordered boots that I had long wished for and were now on sale. The boots arrived, but I had chosen the wrong size. As I always do, I made this all very complicated: for health reasons, I was unable to go to a UPS store to return the boots, I was worried the new correctly sized boots wouldn’t be at the sale price, and on and on. Rachael patiently cut through all of this and made everything work out perfectly. I have my properly fitting boots at the correct price.
This is the type of service that comes with a neighborhood store. And this is the kindness that is so needed and appreciated right now.
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