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"Footwear etc. is simply the best! The staff is knowledgeable, helpful, and friendly, and the customer service is outstanding. I have challenging feet, and am always able to find comfortable shoes and/or insoles to meet my needs. The return policy is fair, and reasonable. I am so grateful to the friend who sent me to Footwear etc. years ago - it's my very favorite place to buy shoes!!"
Feedback from Debbie. R, November 9, 2020
"I just bought a new pair of Taos sandals online and had them delivered. They are perfect, of course. The process for buying shoes is so easy, streamlined, and efficient! I love buying shoes from this store in this way. I am recovering from a broken ankle and am committed to buying the best, most comfortable shoes possible. I purchase all of my shoes/slippers/sandals from Footwear.etc, since the quality and customer service is always excellent. I used to shop in person at the Encinitas store (before Covid), but we recently moved to Oceanside, so now I shop online but pick Encinitas as "my store." Thank you for being a reliable source for excellent footwear!"
Feedback from Robin. G, October 2, 2020
"I LOVE my new Mephisto Helen sandals!!!! These are the best "daily" shoes for arthritic feet I have ever worn. FootwearEtc came up on my google search, & what a pleasure to find such great customer service! Thank you, Pamela! I ordered on 8-11 & they were delivered on 8-13...perfect !! I am so happy to find FootwearEtc! "
Feedback from Phyliss. W, August 13, 2020
"Bought my second pair of Hokas. I probably put almost 1500 miles on the first pair. Love them."
Feedback from Claudia, August 8, 2020
"Our entire family buys our shoes and insoles from Footwear etc. It doesn't matter if we order on line or purchase in the store - we always get great service. "
Feedback from jennifer, June 29, 2020
"I want to share my pleasure over the great service I received from Footwear etc’s customer service representative, Rachael. In March, shortly after the beginning of the shelter in place, I ordered boots that I had long wished for and were now on sale. The boots arrived, but I had chosen the wrong size. As I always do, I made this all very complicated: for health reasons, I was unable to go to a UPS store to return the boots, I was worried the new correctly sized boots wouldn’t be at the sale price, and on and on. Rachael patiently cut through all of this and made everything work out perfectly. I have my properly fitting boots at the correct price. This is the type of service that comes with a neighborhood store. And this is the kindness that is so needed and appreciated right now. Thank you."
Feedback from Betty. S, May 29, 2020
"I was so pleased with the customer service and the fast shipping I will always come back for shoes here at Footwear etc. I was quick and easy and the shoes two pairs of Clarks and when they arrived I was very please with the style and Fits. the price was as good as it gets it was a no brainer in buying here. I saved money gas time and I got free shipping and No NYS tax. Yahoo lol I ordered from a lady in Hayward I think her name was Pam very nice and efficient and a friendly attitude . I will be back and Thank you "
Feedback from Joe . M, April 17, 2020
"I was so pleased with the customer service and the fast shipping I will always come back for shoes here at Footwear etc. I was quick and easy and the shoes two pairs of Clarks and when they arrived I was very please with the style and Fits. the price was as good as it gets it was a no brainer in buying here. I saved money gas time and I got free shipping and No NYS tax. Yahoo lol I ordered from a lady in Hayward I think her name was Pam very nice and efficient and a friendly attitude . I will be back and Thank you "
Feedback from Joe . M, April 17, 2020
"Hello All at Footwear Etc... Just wanted to give a "shout out" for your products and services. I've enjoyed coming to your Encinitas location for the past several years. I enjoy my visits to see your latest styles, sale items and of course, to make purchases of another pair of shoes, a Baggallini, or pair of "fun" socks! What you offer is of great style and quality. My feet, especially, are the happier and healthier for this. My first purchase was the Arcopedico knit sneaker, which I now have in several colors. In addition to being a Yoga instructor, I also teach T'ai Chi and dance. These are great shoes - flexible and light - especially for my T'ai Chi classes. Many of my students have followed my lead ?? and also have a colorful wardrobe of Arcopedicos! Your sales clerks and managers are kind, attentive and efficient. I look forward to future visits at my neighborhood Footwear Etc. and to adding to my "best-shoes-ever" wardrobe! Thank you, Mara Carrico, Yoga Lady"
Feedback from Mara. C, March 25, 2020
"I have a pair of shoes that has changed my life. I purchased the shoes from a gentleman named German, in San Mateo. I have always been hard to fit, and new shoes always had to be broken in. Not these. German listened to what I said, and brought out lots of shoes. As it turns out the first pair I tried on are the shoes I purchased. It's a good store, and very helpful. "
Feedback from Laureen. D, February 4, 2020
"It's been a long time since I have been in a full-service shoe store. I really didn't think that stores like this exist anymore. Erin stuck with me through my entire process of deciding what type of shoes I wanted, and was very helpful. I'll never buy shoes at a discount no-service store again! Erin made choosing two new pairs of shoes and some socks absolutely pleasurable."
Feedback from Chris, January 17, 2020
"Great customer service! ..I spoke with Pamela. She was so helpful."
Feedback from Gillian. I, December 30, 2019
"A great selection, and very kind and patient staff! All my favorite shoes are from here. "
Feedback from Katy. T, November 29, 2019
"You can never go wrong with Footwear Etc! Great customer service weather in store or online. Great quality shoes that take care of my sore teacher feet."
Feedback from Christine , October 3, 2019
"I purchased the Vionic flip flops for the first time and I want to purchase more! I've never felt so supported. It helps my legs feel less pain. I can't wait to get more colors, so I can wear them all the time!"
Feedback from Georgiana. B, September 29, 2019
"Footwear etc. has been my favorite shoe store for the past six years. I have only great things to say about the manager, Jay, at the Encinitas location as well as the online customer service experience. As my foot issues increase with age, I know I can find the best solutions possible at Footwear etc. They truly are the best!!!"
Feedback from Joan. P, September 27, 2019
"I visited Footwear etc. in Encinitas for the first time yesterday. Jay helped me select a new pair of athletic type walking shoes. He recognized my foot problems right away (bunions and over-pronation), measured both feet, and brought out several pairs of shoes for me to try. He encouraged me to walk around the store in the different shoes as long as I needed to decide which shoes would be best for me. He allowed me to view more information and color choices on the store computuer. The shoes I selected were not in stock in the store so he ordered them for delivery to my house. Although I was not expecting them until Friday (ordered on Tuesday afternoon), I was pleasantly surprised when they arrived the very next day (Wednesday). Great store and great customer service. I will definitely be back and will recommend the store to family and friends. "
Feedback from Linda. S, September 25, 2019
"I have had 4 surgeries on my toes and forefoot within the past 1-1/2 years. I just purchased Sabrina’s Cynthia 86009. This is my first pair of Sabrina’s, but will not be my last. This shoe is so comfortable that I just purchased another pair of the same shoe so I can wear one all day at home and the other to wear out. The relief I have experienced is amazing. I have lived in pain for so long, that I was so thrilled when I received my shoes yesterday that I have not taken them off except to sleep. I usually go through 5-6 pairs of shoes a day trying to find something comfortable to wear. Wonderful relief!"
Feedback from Joyce. M, September 1, 2019
"I receive excellent customer service at the San Diego store on University Ave. Eric the manager is always willing to go the extra mile to help me with my purchase and is very patient with a few returns I have had to make. His pleasant demeanor and his can do attitude is the reason I shop at Footwear etc. The shoes are also a plus for someone like me who suffers from plantar fascitits and also morton's neuroma. Thank you for your service."
Feedback from Patty. M, March 11, 2019
"For many years I have been a loyal customer of your family’s wonderful shops in San Diego. I’ve always been impressed by the quality of merchandise plus the friendly service, originally at your Encinitas location in years past, and more recently at the University City shop which is now closer to where I currently live. All of your San Diego stores are wonderful! I am not in the habit of sending emails to owners or mangers in order to praise staff members, but I am making an exception this time due to the exemplary service provided at your University City location here in San Diego. I have been in the shop several times, not only to purchase shoes but also for orthotic fittings. During each visit the wonderful staff has been incredibly helpful, patient, friendly, and very knowledgeable about the products. If you hired those staff members yourself at that particular location then I want to give you feedback that they are doing an outstanding job. Delmi, the manager, "
Feedback from Kylie, February 5, 2019
"Unfortunately, shoes purchased online did not fit well. I returned them to local store and had EXCELLENT service and knowledge from Selena in the Rancho Bernardo store. Ended up returning and then buying 3 other pair of shoes (for more money, but excellent fit and quality). Purchasing and return couldn't have been easier-or more pleasant."
Feedback from Virginia . M, February 4, 2019
"I went into the WC store and always have such a great experience! I always recommend people to go and check out the store! I love it there! "
Feedback from Rosi. C, February 4, 2019
"This store is so amazing! I love the San Carlos CA store, the staff are knowledgeable and always helpful. I want comfort and style when I purchase shoes, usually find both!!"
Feedback from Virginia, January 30, 2019
"This is my third purchase of this shoe, the Mephisto Allrounder Niro. I love the fit and comfort of this shoe. It accommodates my orthotics perfectly. I have had this shoe in black and navy blue. The light grey is beautiful. I'm planning on wearing the shoe on my trip to Italy this summer. I can wear this shoe all day long with comfort. "
Feedback from Anita, January 30, 2019
"Shoe shopping online can be soulless and impersonal, but sometimes you just can't make it to the store. I really appreciate the fact that if I don't like the shoes I've ordered online, I can simply take them back to the store near me, without hassle and with knowledgable staff on hand who can make great recommendations for me."
Feedback from Patti, January 30, 2019
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