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Testimonials

"I have a pair of shoes that has changed my life. I purchased the shoes from a gentleman named German, in San Mateo. I have always been hard to fit, and new shoes always had to be broken in. Not these. German listened to what I said, and brought out lots of shoes. As it turns out the first pair I tried on are the shoes I purchased. It's a good store, and very helpful. "
Feedback from Laureen. D, February 4, 2020
"It's been a long time since I have been in a full-service shoe store. I really didn't think that stores like this exist anymore. Erin stuck with me through my entire process of deciding what type of shoes I wanted, and was very helpful. I'll never buy shoes at a discount no-service store again! Erin made choosing two new pairs of shoes and some socks absolutely pleasurable."
Feedback from Chris, January 17, 2020
"Great customer service! ..I spoke with Pamela. She was so helpful."
Feedback from Gillian. I, December 30, 2019
"A great selection, and very kind and patient staff! All my favorite shoes are from here. "
Feedback from Katy. T, November 29, 2019
"You can never go wrong with Footwear Etc! Great customer service weather in store or online. Great quality shoes that take care of my sore teacher feet."
Feedback from Christine , October 3, 2019
"I purchased the Vionic flip flops for the first time and I want to purchase more! I've never felt so supported. It helps my legs feel less pain. I can't wait to get more colors, so I can wear them all the time!"
Feedback from Georgiana. B, September 29, 2019
"Footwear etc. has been my favorite shoe store for the past six years. I have only great things to say about the manager, Jay, at the Encinitas location as well as the online customer service experience. As my foot issues increase with age, I know I can find the best solutions possible at Footwear etc. They truly are the best!!!"
Feedback from Joan. P, September 27, 2019
"I visited Footwear etc. in Encinitas for the first time yesterday. Jay helped me select a new pair of athletic type walking shoes. He recognized my foot problems right away (bunions and over-pronation), measured both feet, and brought out several pairs of shoes for me to try. He encouraged me to walk around the store in the different shoes as long as I needed to decide which shoes would be best for me. He allowed me to view more information and color choices on the store computuer. The shoes I selected were not in stock in the store so he ordered them for delivery to my house. Although I was not expecting them until Friday (ordered on Tuesday afternoon), I was pleasantly surprised when they arrived the very next day (Wednesday). Great store and great customer service. I will definitely be back and will recommend the store to family and friends. "
Feedback from Linda. S, September 25, 2019
"I have had 4 surgeries on my toes and forefoot within the past 1-1/2 years. I just purchased Sabrina’s Cynthia 86009. This is my first pair of Sabrina’s, but will not be my last. This shoe is so comfortable that I just purchased another pair of the same shoe so I can wear one all day at home and the other to wear out. The relief I have experienced is amazing. I have lived in pain for so long, that I was so thrilled when I received my shoes yesterday that I have not taken them off except to sleep. I usually go through 5-6 pairs of shoes a day trying to find something comfortable to wear. Wonderful relief!"
Feedback from Joyce. M, September 1, 2019
"I receive excellent customer service at the San Diego store on University Ave. Eric the manager is always willing to go the extra mile to help me with my purchase and is very patient with a few returns I have had to make. His pleasant demeanor and his can do attitude is the reason I shop at Footwear etc. The shoes are also a plus for someone like me who suffers from plantar fascitits and also morton's neuroma. Thank you for your service."
Feedback from Patty. M, March 11, 2019
"For many years I have been a loyal customer of your family’s wonderful shops in San Diego. I’ve always been impressed by the quality of merchandise plus the friendly service, originally at your Encinitas location in years past, and more recently at the University City shop which is now closer to where I currently live. All of your San Diego stores are wonderful! I am not in the habit of sending emails to owners or mangers in order to praise staff members, but I am making an exception this time due to the exemplary service provided at your University City location here in San Diego. I have been in the shop several times, not only to purchase shoes but also for orthotic fittings. During each visit the wonderful staff has been incredibly helpful, patient, friendly, and very knowledgeable about the products. If you hired those staff members yourself at that particular location then I want to give you feedback that they are doing an outstanding job. Delmi, the manager, "
Feedback from Kylie, February 5, 2019
"Unfortunately, shoes purchased online did not fit well. I returned them to local store and had EXCELLENT service and knowledge from Selena in the Rancho Bernardo store. Ended up returning and then buying 3 other pair of shoes (for more money, but excellent fit and quality). Purchasing and return couldn't have been easier-or more pleasant."
Feedback from Virginia . M, February 4, 2019
"I went into the WC store and always have such a great experience! I always recommend people to go and check out the store! I love it there! "
Feedback from Rosi. C, February 4, 2019
"This store is so amazing! I love the San Carlos CA store, the staff are knowledgeable and always helpful. I want comfort and style when I purchase shoes, usually find both!!"
Feedback from Virginia, January 30, 2019
"This is my third purchase of this shoe, the Mephisto Allrounder Niro. I love the fit and comfort of this shoe. It accommodates my orthotics perfectly. I have had this shoe in black and navy blue. The light grey is beautiful. I'm planning on wearing the shoe on my trip to Italy this summer. I can wear this shoe all day long with comfort. "
Feedback from Anita, January 30, 2019
"Shoe shopping online can be soulless and impersonal, but sometimes you just can't make it to the store. I really appreciate the fact that if I don't like the shoes I've ordered online, I can simply take them back to the store near me, without hassle and with knowledgable staff on hand who can make great recommendations for me."
Feedback from Patti, January 30, 2019
"I love Footwear etc. It is the only place I buy my shoes. If I don't know what I am looking for, I go to one of two Footwear etc. stores in my area. If I want to avoid crowds, then I shop online. So both experiences are important to me and I have had positive experiences in-person and online. "
Feedback from Beth, January 30, 2019
"I have always been very happy with my purchases from Footwear etc. I usually shop in the Cupertino store but have moved so now I will purchase online. "
Feedback from Cynthia, January 30, 2019
"Looking forward to my new shoes from Footwear etc. I've been buying shoes from them for many years. This is the first time I bought online, I have shopped at many of their stores. "
Feedback from Rebecca, January 30, 2019
"I recently had ankle surgery and one foot is swollen. I went to Footwear to buy comfortable shoes that weren't sneakers. I wanted something that tied so that I could fit my foot into it. They had some boots that were much cuter than expected and comfortable."
Feedback from Vicki, January 30, 2019
"I have bought shoes in your store in San Jose on Lincoln. I'm now living in WA and very happy I can order online. I have mentioned to others about your store. Especially interrelated was my Kaiser P. Worker's Comp Doctor. She had Aetrex Mary Jane's on. I had my sandals on, that's how we started talking."
Feedback from Jerilyn, January 30, 2019
"The store is great and the sales help were wonderful. So nice to have such a selection of the shoes."
Feedback from Joyce, January 30, 2019
"I purchased feetures socks in the lightest weight to wear with golf shoes - these are the best socks ever. I am buying more of these. I will try the different weights also."
Feedback from Claudia, January 2, 2019
"Footwear Etc in Rancho Bernardo is now my “go to” shoe store. Not only do they have amazing brands and styles to choose from, the staff is awesome. They are very professional, friendly and very knowledgeable. I have gone to other “specialty” shoe stores but in comparison Footwear Etc. Is well above the mark. I give the Footwear Etc at Ranch Bernardo a 10+ rating. "
Feedback from Marta. F, July 27, 2018
"Love MBT shoes - have been wearing them for over 15 years but now my feet require a wide width and there is only one style of walking shoe offered. Please let the manufacturers and buyers know many people need wide shoes!"
Feedback from Esther. H, June 6, 2018
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