"I called to cancel my order. The CSR took down my number and said she would check the warehouse to see if it had been shipped yet. She called me back in a timely manner and informed me that UPS was there and it was too late. She said it wasn't a problem though and told me how to proceed. I got an email from the company when the product arrived back at the warehouse, and then another one that the refund had been processed.It was painless. I am very pleased."