"I recently ordered 2 pairs of shoes online. I was contacted by Footwear etc. customer support as a courtesy that one of the pairs was on backorder. I did not see this notice when selecting my shoe size and ordered anyway. I waited too long to get new shoes so I wanted to change my order. Alicia in customer support handled my request promptly, took care of the order changes, and let me know the new pair is on it's way, all with just a quick email. Thanks to Alicia, I have found where I will buy shoes online. 5+ stars. "