Customer Service 2.0

Contact Us

  • Telephone:

  • Email:
    [email protected]
  • Mailing Address for

    Footwear etc.
    1460 Koll Circle, Suite A
    San Jose, CA 95112
Easy 30 Day Return Policy

      We want you to be completely happy with your purchase from Footwear etc.

      We are proud to offer our Easy 30 Day Return Policy:

      Shoes in new, unworn condition can be returned for a full refund for up to 30 days from the original date of purchase.

      No refunds will be given for WORN merchandise.

      If returning a pair of shoes to us is necessary please do not use the shoe box as your primary shipping box. Affixing tape, postage or an address label to this box will result in a minimum $10 fee.

      For your convenience, you can visit to generate a pre-paid UPS return label for your return. Once you have your package ready to go, just give the package to any UPS center, UPS Store, or UPS driver. Insurance is already included with the label. Note, we are not able to offer return labels from US territories or military addresses.

      Click here to download our return form to include with your return.

      Terms for using our UPS pre-paid return label:
      • $12.95 flat fee per label used will be deducted from returns for all Non Rewards Members.
      • $9.95 flat fee return shipping on all items for Footwear etc. Rewards Members!

      Return labels are only available for orders in the 50 US states. They are not available from US territories or military addresses.

      You are always welcome to use any other shipping method. Returns should be sent via a trackable and insured method to:

      Footwear etc. Returns
      1460 Koll Circle, Suite A
      San Jose, CA 95112

      Please include a copy of your receipt along with a note asking for a refund.

      We process most returns within one week of their receipt back to our warehouse. Once your refund has been processed it can take your bank up to 10 days to post the credit to your account.

    • If you need an exchange please place a new order online or by phone. Then, just send the item(s) you don't want back to us for a refund.

      All returned merchandise should be sent to:

      Footwear etc. Returns
      1460 Koll Circle, Suite A
      San Jose, CA 95112

    • We accept payment via Visa, MasterCard, Discover, and American Express. For those customers shopping in-store, Cash is accepted too.

    • At this time we only ship to addresses within the United States.

    • When will my order be shipped?

      We pride ourselves on shipping your order quickly. 99% of in-stock orders leave our warehouse within one business day. Orders placed on Saturday and Sunday will be processed for shipment on Monday. Please note, Saturdays, Sundays and holidays do not count as UPS business days.

      Where will my order ship from?

      Most orders ship from one of our California locations. Occasionally items are sent directly from a manufacturer's US warehouse.

      How will my order be shipped?

      For all physical addresses, we use UPS and USPS services within the 50 US states and the District of Columbia.

      Orders to P.O. Boxes, US Territories and US Military addresses will be shipped via the U.S. Postal Service. The service type will vary with order total. The SurePost service takes approximately 10-12 business days. Priority Mail takes 2-3 business days. Delivery time for Military addresses vary by location and is not guaranteed.

      Will you ship to a P.O. Box or a U.S. Military address (APO/FPO)?

      Yes, we will! Just be sure to choose a US Postal Service shipping method during checkout.

      Will you ship to an address outside the United States?

      No, we only ship orders within the United States (including US Territories & US Military addresses

      What will shipping cost?

      • Orders $99 and higher qualify for Free 3 Day shipping!
      • Orders totaling $98.99 and lower are $7.95 for 3 Day shipping.
      • Priority Overnight = $30
      • 2 Day = $20

      These shipping offers are available regardless of how your order is placed (e.g. online, by phone, etc.). We cannot guarantee same day shipping for overnight orders. Please call to check about same day shipping.

      Does free shipping apply to phone orders?

      Yes. All free shipping offers shown online are valid for orders placed by phone.

      Is a signature required for delivery?

      Unless specifically requested by our customer, we do not require a signature upon delivery. We cannot guarantee that UPS will leave a package without a signature, as the final decision on whether it is safe to leave a package falls to the individual UPS driver.

      When will I receive my order?

      If a product is not available or back ordered an associate from Footwear etc. will contact you promptly to inform you of the situation. In stock orders usually ship the same or next business day.

      UPS guarantees the day of delivery for every ground and air package shipped to any address within the 50 United States. (This guarantee does not apply for the two weeks prior to Christmas).

      Please note, some products will ship direct from the manufacturer. When this occurs, we will notify you by email of the estimated shipping date and delivery time.

      UPS 3 Day Select

      Delivery by the end of the third business day after. This service is not available to Alaska or Hawaii. (3 Day Select orders shipped on Friday will arrive on Wednesday.)

      UPS 2nd Day Air

      Delivery by the end of the second business day. Available to all 50 states. (2nd Day Air orders shipped on Friday will arrive on Tuesday.)

      Priority Overnight - UPS Next Day Air

      Guaranteed delivery by 10:30am the next business day to most areas; by Noon, or end of day to some rural areas (2 business days for certain shipments to Alaska and Hawaii). (Next Day Air orders shipped on Friday will arrive on Monday.)

    • We are proud to offer the option of purchasing online and picking up your order in-store. If your order qualifies for in-store pick-up, you will be presented with the option to select a local Footwear etc. store during the Shipping step of the checkout process. Once you place your order we will get to work on preparing it for pick-up. As soon as your order is ready to be picked up, we will email and call you. You can come inside to pick-up your order or give us a call and we can bring it out to your car!

    • We try our best to offer the best prices every day.

      If you find a shoe for a lower price on another web site, we will match that price!

      To receive your refund:

      1. Order the shoes that you want.
      2. Call us toll free at 1-800-720-0572 or send us an email to: [email protected] with your order number and web address where you found the lower price. Please be sure to give us the correct website address to expedite the confirmation.
      3. After we confirm the lower price, we will revise your order and send you an e-mail with your new total.


      1. The other site cannot be an auction site.
      2. The other site must be an authorized retailer for that brand of shoes.
      3. The item must be in stock in the same style, size and color.
      4. Offer valid up to 30 days after your purchase date.
      5. Offer not valid on price mistakes on the other company's website.
      6. Any shipping charges on the other company's website will be used to determine the matched price.
      7. The return policy from the company will also be matched, with 30 days as the maximum return period.
      8. Reward Coupons cannot be combined with a price match.

    • We are committed to protecting your privacy. The information you provide to us is never sold to an outside company. Some contact information is used for the purposes of fulfillment and tracking orders only. If you have any questions, concerns, or comments about our privacy policy we would like to know so we can address them. Please contact us by email at: [email protected] or by phone, toll-free, at 1-800-720-0572.

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