When will my order be shipped?
We pride ourselves on shipping your order quickly. 99% of in-stock orders leave our warehouse within one business day. Orders placed on Saturday and Sunday will be processed for shipment on Monday. Please note, Saturdays, Sundays and holidays do not count as UPS business days.
Where will my order ship from?
Most orders ship from one of our California locations. Occasionally items are sent directly from a manufacturer's US warehouse.
How will my order be shipped?
For all physical addresses, we use UPS and USPS services within the 50 US states and the District of Columbia.
Orders to P.O. Boxes, US Territories and US Military addresses will be shipped via the U.S. Postal Service. The service type will vary with order total. The SurePost service takes approximately 10-12 business days. Priority Mail takes 2-3 business days. Delivery time for Military addresses vary by location and is not guaranteed.
Will you ship to a P.O. Box or a U.S. Military address (APO/FPO)?
Yes, we will! Just be sure to choose a US Postal Service shipping method during checkout.
Will you ship to an address outside the United States?
No, we only ship orders within the United States (including US Territories & US Military addresses
What will shipping cost?
• Orders $99 and higher qualify for Free 3 Day shipping!
• Orders totaling $98.99 and lower are $7.95 for 3 Day shipping.
• Priority Overnight = $30
• 2 Day = $20
These shipping offers are available regardless of how your order is placed (e.g. online, by phone, etc.). We cannot guarantee same day shipping for overnight orders. Please call to check about same day shipping.
Does free shipping apply to phone orders?
Yes. All free shipping offers shown online are valid for orders placed by phone.
Is a signature required for delivery?
Unless specifically requested by our customer, we do not require a signature upon delivery. We cannot guarantee that UPS will leave a package without a signature, as the final decision on whether it is safe to leave a package falls to the individual UPS driver.
When will I receive my order?
If a product is not available or back ordered an associate from Footwear etc. will contact you promptly to inform you of the situation. In stock orders usually ship the same or next business day.
UPS guarantees the day of delivery for every ground and air package shipped to any address within the 50 United States. (This guarantee does not apply for the two weeks prior to Christmas).
Please note, some products will ship direct from the manufacturer. When this occurs, we will notify you by email of the estimated shipping date and delivery time.
UPS 3 Day Select
Delivery by the end of the third business day after. This service is not available to Alaska or Hawaii. (3 Day Select orders shipped on Friday will arrive on Wednesday.)
UPS 2nd Day Air
Delivery by the end of the second business day. Available to all 50 states. (2nd Day Air orders shipped on Friday will arrive on Tuesday.)
Priority Overnight - UPS Next Day Air
Guaranteed delivery by 10:30am the next business day to most areas; by Noon, or end of day to some rural areas (2 business days for certain shipments to Alaska and Hawaii). (Next Day Air orders shipped on Friday will arrive on Monday.)